Training, Operation Manuals & AMC Support

Comprehensive FM Team Training

We conduct hands-on, project-specific training for your FM personnel and operators to ensure smooth day-to-day system management.

• System orientation and BMS platform navigation
• Device-level training for lighting control solutions, HVAC automation, GRMS, metering, and more
• Scene and schedule configuration for zones and rooms
• Real-time alarm response and override handling
• Basic logic understanding for presence detection and daylight harvesting
• Maintenance check routines and best practices
• Protocol-specific handling for KNX, BACnet, Modbus, and DALI

Each training session is customized for the building type — whether it’s a smart hotel room setup, a data center with strict energy efficiency targets, or a corporate tower with advanced energy-saving automation.

As-Built Operation Manuals & Documentation

We provide comprehensive and easy-to-understand documentation covering every system component and its function within the overall Building Management System (BMS).

• Full as-built documentation for HVAC, lighting, metering, shading, and GRMS
• Addressing plans for KNX, DALI, and Modbus devices
• Functional descriptions and control logic flowcharts
• System architecture diagrams and network layouts
• Panel wiring diagrams and cable routing drawings
• Manufacturer datasheets and protocol mapping sheets
• Maintenance instructions for BMS and integrated devices

Whether your building is a mixed-use development or a smart residential compound, our documentation helps your team maintain operational integrity and system efficiency.

Routine Operations & Troubleshooting Support

We train FM teams to manage all routine BMS tasks with ease while also empowering them to troubleshoot common system alerts.

• Scheduler updates and daily operation adjustments
• Scene changes for energy optimization or guest preferences
• Fault code identification and quick-resolution workflows
• GRMS integration checks and guest room occupancy adjustments
• Manual override techniques for emergency scenarios
• Troubleshooting device communication via BACnet or Modbus
• Restart protocols and recovery procedures after outages

This makes your team more independent, reducing the need for constant external support and improving system uptime.

Post-Handover Technical Support

Our support doesn’t stop with training and documentation. We stay available for additional assistance post-handover.

• On-call or remote technical support for new FM teams
• Issue resolution related to system configuration or schedule conflicts
• Help with system expansion, device replacement, or reprogramming
• Emergency support during warranty or transition periods
• Remote walkthroughs for critical alarms or BMS dashboard questions

We support FM teams across all building types including warehouses, medical facilities, educational campuses, and staff accommodations.

Annual Maintenance Contracts (AMC) & Performance Reviews

For ongoing peace of mind, Clenergize offers tailored Annual Maintenance Contracts (AMCs) for all our Building Automation Systems.

• AMC scope planning based on system complexity and site-specific needs
• Scheduled inspections and diagnostic visits
• Firmware upgrades for smart sensors, controllers, and SCADA interfaces
• Performance benchmarking and energy trend analysis
• Log and fault history review for proactive issue resolution
• Fine-tuning of control logic, sensor calibration, and parameter resets
• Backup of control files and updated documentation sets

We help businesses maintain high-performing smart building solutions for hotels and resorts, office buildings, malls, retail chains, and more.

System Performance Optimization

As part of our AMC services or post-handover support, we offer optimization reviews to ensure your system continues to deliver energy and operational efficiency.

• Analysis of actual energy savings compared to projections
• Validation of presence detection and occupancy management logic
• Review of daylight harvesting and lighting dimming performance
• HVAC control loop tuning and temperature regulation check
• Evaluation of energy management dashboards and alerts
• Suggestions for enhancements based on updated usage or building changes

This is especially critical for facilities with shifting occupancy patterns such as serviced apartments, staff accommodation, and mixed-use buildings.

• Building automation consultants with 30+ years of collective experience
• KNX certified integrator team with real-world training experience
• Deep expertise in smart sensors, GRMS systems, DALI lighting control, and HVAC automation and control
• Support for integrated building automation systems in hotels, hospitals, villas, offices, and more
• Custom FM training, aligned with actual logic and system design
• Vendor-neutral, protocol-agnostic guidance for long-term system reliability

• Commercial building management systems for office towers and retail stores
• Smart hotel room controls and guest room automation in hospitality properties
• Smart lighting control solutions for showrooms, villas, and gated communities
• KNX automation for homes, apartments, and private residences
• Integrated energy management for hospitals, educational institutions, and malls

No matter the building type, we make sure your systems are understood, maintained, and optimized.